EndNote: Cannot Edit Range or A COM exception has occurred

If you receive the message "Cannot Edit Range" when you attempt to use the EndNote™ tools in Word, it is likely due to the installation of the Mendeley plug-in in Word.

Windows:



macOS: 



You can remove the Mendeley plug-in by following these steps:

1. Quit Word and Outlook.
2. Open Mendeley Desktop.
3. Click the "Tools" menu and select "Uninstall MS Word Plugin."
4. When you receive the message "The Word Plugin has been uninstalled," click OK.

1. Quit Word and Outlook.
2. Click the Start button and select Run or click in the option to "Search for files or folders.
3. Type the following and click Enter.
   
   %appdata%
4. Browse to the "Microsoft\Word\STARTUP" folder.
5. Delete the Mendeley file from this folder.

1. Quit Word and Outlook. 
2. Click on the Go menu of your Finder and then press the "Option" key on your keyboard. Library should then appear as an option in the Go menu. Click this.
3. Browse to the following folder "Group Containers : UBF8T346G9.Office : User Content : Startup : Word."
4. Delete the Mendeley file from this folder.

EndNote desktop: The tools appear in Word, but nothing happens attempting to use them